Prizm Payments Pvt Ltd Walk In for Freshers Any Graduate as Helpdesk Executive From 3rd to 7th February 2014

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Company Name : Prizm Payments Pvt Ltd

Educational Qualification : Any Graduate

Experience : 0 – 3 Years

Location : Chennai

Job Role : Helpdesk Executive

Job Description :

* Answer calls professionally

* Research required information using availab resources

* Respond customer inquiries

* Identify and escalate priority issues

* Follow up customer calls where necessary

* Identify and escalate priority issues

* Handle and resolve customer complaints

* Enter customer information

* Route calls appropriate resource

* Complete call logs and produce call reports

* Track and route problems and requests and document resolutions

* Stay current kWh system information, changes and updates

* Identify and escalate situations requiring urgent attention

Skills & Personal Attributes :

* Working knowledge in MS – Excel

* Hardware or networking knowledge will be preferred

* One year or more experience in a call center environment

* Customer service experience

* Fluency in spoken Hindi, English and other Regional languages (Kannada / Malayalam / Telugu) will be preferred

* Knowledge of call center telephony and technology

* Good data entry / keyboard skills

Documents to carry :

* Updated Resume Copies

* Photo ID Proof (PAN Card / Passport / Voter ID / Driving License / College ID)

Walk In Date & Time : From 3rd to 7th February 2014 @ 10 AM to 2 PM

Venue Details :

Prizm Payment Services Pvt Ltd,

Level – 3 MPL Silicon Towers,

No. 23/1 Velachery, Tambaram Main Road,

Chennai – 600100

Contact Person : HR

Phone : +91 – 9345969159

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